Always Ahead of Competition

About Us

Agile Services Pvt. Ltd. was established in the year 2006 and in a very short time it has reached to new heights. As a service provider we focus on each and every customer contact our emphasize on quality makes us most preferred service provider.  Our business phenomenon is implementing latest technology and best human resource.  Our team provides mass customized solution to our client that makes our client delight and they keep coming back.

We are very ambitious and always try to move faster than the competitors. We have created barriers for others through our technology that makes us world class and enable us to stand on global

grounds.

Agile fact file:

Founded in May 2006

90 employees

BPO and KPO services

Agile provides a better way to manage important, non-core business processes including  finance and accounting, payroll and benefit administration and information technology. At Agile, we don’t just manage outsourced processes, we reengineer and refine them. We improve them by working closely with our clients to create a custom solution that fits their unique business requirements. As a result, Agile clients recognize significant cost savings of up to 70%, as well as quality improvements and time savings—all with the flexibility demanded by the pace of business.  Services offered are:

1.     Voice Projects (Telemarketing, Customer Care Services)

2.     SAP Package implementation and testing

3.     Accounting and Payroll System

4.     Backoffice database and operations management

5.     Business Process Reengineering

6.     Website Design and maintenance

Agile is an innovative company with a strong focus on business performance effectiveness. This enables us to consistently deliver more for less to our customers. Agile is committed to outperform our customer's best operations, thereby creating the most efficient customer centric enterprise for our customers.

SOLUTIONS OVERVIEW

At Agile, we drive efficiencies for our clients in two significant ways. First, we apply innovative technology solutions to reduce the amount of labor required across every process we manage. Second, we draw on high- quality, low-cost labor to complete transactions that can’t be effectively automated.

Applying innovative solutions and a service delivery model to our list of comprehensive services ensures that our clients achieve the greatest value from their partnership with us. Agile's approach provides its clients with tremendous flexibility and allows them to effectively maximize quality, minimize costs and manage risk across the enterprise.

THE AGILE APPROACH

Agile serves its clients from a shared service center in Lucknow, India. Our center enables us to maximize both cost savings and service quality. By leveraging our capabilities, Agile clients are buying a process that yields the following results:

A commitment to service quality that continually examines every process to ensure client expectations are

exceeded.

A "state-of-the-art" processing environment using the highest control standards and managed through Six

Sigma-based quality practices

A dedicated team of associates who specialize in the fields of Finance and Accounting, Payroll & Benefit

Administration and Information Technology

A more effective way to manage your business processes while achieving higher quality and lower cost Only this approach of optimizing the individual components at our shared service center yields the comprehensive outsourcing of an end-to-end process.

Delivery Model

1.    Case study

2.    Appointment of Project Lead

3.    Budgeting and Resource List

4.    Breaking of process into small parts

5.    Recognizing Improvement Area

6.    Optimizing process

7.    Change Management

8.    Delivering Process

9.    Maintenance and support

Conclusion

Agile begins the process of defining a custom solution by keeping the end in mind - in other words, what processes should be implemented. Reviewing a company's current back office processes and working with a company's management team to identify inefficiencies helps to simplify and then optimize the processes. In addition, Agile's team of Certified Charted Accountants (CAs) and MBA professionals help validate that the defined solutions are in accordance with regulations and standards.

The result is a flexible solution that is client defined and client driven.

Vision

We will build an organization that will focus on long term relationship with clients and employee and to create value for its client.

Mission

To make quality a culture within, through empowering our employees. Consistently meet and over achieve client’s expectations.

Our Values

Placing a high priority on these key values enables us to stay focused on delivering superior service and products.

·      Client satisfaction

·      Teamwork

·      Respect for the individual

·      Quality work

·      Technology

Agile Human Asset Management

Our people are critical to the success of our business. Our ability to grow our business will depend on our ability to continue to attract, develop and retain large numbers of talented individuals. We will continue to develop innovative recruiting techniques and emphasize learning throughout the tenure of an employee’s career. We also believe that maintaining our vibrant and distinctive culture, in which we emphasize teamwork, continuous process improvement and dedication to our customer, is critical to growing our business.

We recruit qualified staff and development them as per project requirement. We use given technique to develop our resource:

1.     Clarify: We depute well trained resource for the projects, we explain the requirement of client for the given project. Which makes our employees go through the given project case study make task sheet and problem sheet that need to be addressed. Through which we break process into small parts and then rejoin task in optimized manner which will delivery best outcome to our client.

2.     Coach: Time to time we keep on training and mentoring our resource deputed to specific project.

Help them to find new ways, learning from previous projects and deliver services which can make our client delight

Executive Committee:

Shan Jamshed Khan (Chief Knowledge Officer)

Shan has been president since 2006. He joined the firm in 2006 and was a member of the teams that opened Agile's India offices. Before becoming the firm's first President from Asia, he is head of Agile’s global Services. With offices located in India and Dubai.

Shan's project experience includes work on strategy and corporate development, as well as several major organizational—and operational—change efforts. He has recently worked on a large-scale project finance, brand and channel strategies, alliance development, marketing and sales improvement, and e-business strategy.

Shan Jamshed Khan studied finance, business administration, receiving a MBA Degree from the IMI Belgium, and M.A. Economics from Lucknow University.

Shubash Singh (President BPO Operation)

Shubash works in our Lucknow office and leads Agile's People Team which guides how the firm recruits, retains, and develops its consultants and staff worldwide. As a member of the BPO operation, he has served various companies to solve there complicated problems, coordinator of the firm's technical and utilities work in USA.

Since joining Agile in 2006, Shubash has led numerous organizational, and business development projects for major pharmacy companies. He has also worked extensively in consumer goods, loan consolidation and mortgage.

Puneet Dubey Project Lead ( Voice Support)

Puneet is Project Lead Agile Lucknow and a member of the Executive Committee. He joined Agile in 2006. From 2006 to 2008 he headed our outbound sales division. Have 4 experience of outbound and Inbounds call handling and have great sales and customer handling Skill.

Puneet holds graduate and degrees in commerce from University.

Priyanka Singh (Head Human Resource)

Priyanka is responsible for leading Agile’s global HRM function and for recruitment and development at Agile. Before assuming her current role, Ankita was responsible for recruitment, training, and appraisal. She has been with the firm since 2009.

Ankita worked in life insurance company for 2 years, joining the firm immediately after graduating from IISE School of Management in 2009.

Agile provides solutions for high-end, knowledge-intensive services. We have over 15 highly skilled professionals, including CA/CPAs, MBAs, statisticians and economics graduates, B.E/B. Tech delivering information and knowledge services to global clients.